When your customer cannot understand your agent…20230904024415
When your customer cannot understand your agent…
September 4, 20230 comments
For your business to succeed, your customers must easily understand your agents and your agents need to easily understand your customers. We call this...
LanguaTest™ is the Solution!20230819021503
LanguaTest™ is the Solution!
August 19, 20230 comments
In the call center Customer Service world, the Seven Key Elements of Positive Customer Interactions are:1. Tone of voice2. Listening attentively3. Spe...
LanguaTest – Measuring the World’s Understandability20230817153346
LanguaTest – Measuring the World’s Understandability
August 17, 20230 comments
For the past 5 years, we have learned that the Philippines are full of exceptionally talented call center agents. From big cities like Manila or Davao...