Does this Sound Familiar?20231004021152

Does this Sound Familiar?

LanguametricsOctober 4, 20230 comments
When your customer says to your call center agent, “I DON’T UNDERSTAND YOU!“ That means, “Houston, we have a PROBLEM!“  Your solution, LanguaTest™ “Th...
When your customer cannot understand your agent…20230904024415

When your customer cannot understand your agent…

LanguametricsSeptember 4, 20230 comments
For your business to succeed, your customers must easily understand your agents and your agents need to easily understand your customers. We call this...
LanguaTest™ is the Solution!20230819021503

LanguaTest™ is the Solution!

LanguametricsAugust 19, 20230 comments
In the call center Customer Service world, the Seven Key Elements of Positive Customer Interactions are:1. Tone of voice2. Listening attentively3. Spe...
LanguaTest – Measuring the World’s Understandability20230817153346

LanguaTest – Measuring the World’s Understandability

LanguametricsAugust 17, 20230 comments
For the past 5 years, we have learned that the Philippines are full of exceptionally talented call center agents. From big cities like Manila or Davao...