Which Call Center Are You?20231228083726

Which Call Center Are You?

LanguametricsDecember 28, 20230 comments
All three offshore BPO call centers handle calls for Fortune 100 US companies.All three hire agents for the same wage and provide similar training.Cal...
Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points20231204084212

Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points

LanguametricsDecember 4, 20230 comments
Introduction:In the dynamic world of call centers, where effective communication is paramount, challenges in hiring, escalated calls, poor Net Promote...
The LanguaTest™ cycle, measuring Understandability and making Smiles!20231123161018

The LanguaTest™ cycle, measuring Understandability and making Smiles!

LanguametricsNovember 23, 20230 comments
Human Resources and Hiring Managers are happy because LanguaTest™ has measured the Understandability of all candidates and only provided those qualifi...
Lack of Agent Understandability is the Root Cause to Many Customer Service Failures!20231123160730

Lack of Agent Understandability is the Root Cause to Many Customer Service Failures!

LanguametricsNovember 23, 20230 comments
LanguaTest™ provides the test results you need to hire only the top English-speaking agents, dramatically reducing customer frustrations. LanguaTest™ ...
Celebrating 500,000 completed LanguaTests™ Worldwide!20231116034133

Celebrating 500,000 completed LanguaTests™ Worldwide!

LanguametricsNovember 16, 20230 comments
LanguaMetrics is celebrating 500,000 completed LanguaTests™ Worldwide! For over 6 years, from Cebu to Cairo, from Mumbai to Guatemala… we have been he...
Measuring Understandability Worldwide!20231107125326

Measuring Understandability Worldwide!

LanguametricsNovember 7, 20230 comments
Learn more here: https://languatest.com/understandability-the-measure-that-matters/ LanguaBlogs – Learn how Language Power and Understandability Great...
LanguaTest™ – Where Reliability Meets Validity!20231023032506

LanguaTest™ – Where Reliability Meets Validity!

LanguametricsOctober 23, 20230 comments
Understanding the Urgency: Reliability and Validity in Screening Mechanisms As the demand for proficient English-speaking agents skyrockets across the...
What does it Cost to Not Measure Understandability?20231010120119

What does it Cost to Not Measure Understandability?

LanguametricsOctober 10, 20230 comments
Let’s do some basic math, One agent takes approximately 80 calls per day. That is over 400 opportunities to turn customer calls into escalations...
LanguaTest™ is the Solution!20230819021503

LanguaTest™ is the Solution!

LanguametricsAugust 19, 20230 comments
In the call center Customer Service world, the Seven Key Elements of Positive Customer Interactions are:1. Tone of voice2. Listening attentively3. Spe...