All three offshore BPO call centers handle calls for Fortune 100 US companies.
All three hire agents for the same wage and provide similar training.
- Call Center 1 does not test their agents for English-speaking even though they handle calls strictly from North American customers.
- Call Center 2 tests their agents with a scholastic-based English test used for students to learn about the English language.
- Call Center 3 uses LanguaTest™ to measure Understandability at the start of the interview process to eliminate poor English-speaking candidates thus reducing hiring costs and onboarding time. Understandability is the ability to understand what is being asked along with the English-speaking skills to be understood! Only the top English-speaking agents are certified to handle their Fortune 100 clients’ calls, which attracts other new clients as well.
Call Center 1
Understandabilityi ssues in your call center causes customer escalations and cancellations? LanguaTest™ ensures only the top English-speaking agents are taking your customers’ calls!
Turn customer pain into customer gain! languatest.com
Call Center 2
When customers’ frustrations due to lack of Understandability turn into escalations, you will realize you need LanguaTest™!
STOP the pain, go to languatest.com to get relief today!
Call Center 3
LanguaTest™ certified agents give your managers and customers something to smile about. Reduced escalations and increased NPS scores because all of your call center agents are Understandable!
LanguaTest™ saves time, money, and customers!